Refund policy

REFUND POLICY

Last updated: October 26, 2026

Personalized items Every Named & Kept necklace is made to order with the name you enter, just for you. Because of that, we can't accept returns or exchanges for change of mind, sizing preference, or spelling entered incorrectly at checkout. Please double-check your spelling before you order.

Damaged, defective, or incorrect items If your necklace arrives damaged or defective, or doesn't match what you ordered because of a mistake on our side, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the original item back.

Lost packages If your tracking shows no movement for 10 business days, or your order is marked delivered but hasn't arrived, contact us and we'll help you with the carrier and, where appropriate, send a replacement.

Cancellations and changes Each necklace goes into production shortly after you order. Contact us within 12 hours of placing your order to cancel it or fix a spelling mistake. After production starts, we can't change or cancel the order.

Refunds Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. This policy doesn't limit any rights you have under applicable consumer protection laws.

Contact Email kevin0hernandez0@gmail.com. We answer within 24 hours on weekdays.